Modification date: October 19, 2020

Completing a Software Development Project: an Application Handover Checklist

logo
Syberry

Completing a Software Development Project: an Application Handover Checklist

How do you know when a software development project is complete? Is it when the last line of code is written, or is there more to it than that?

To successfully deliver an application to the client does not mean simply to complete the application. Rather, closing out a project is a process of ensuring every point of the contract has been executed, all accompanying documentation prepared, and all work on the project is complete. Only once all the project goals are met — and the i’s are dotted and the t’s are crossed — can we consider the project to be complete. This usually coincides with the moment the project is launched and support starts.

When overseeing the closeout of a project, the project manager analyzes the plan and, together with the team, takes the following steps to complete and hand over the project to the client:

  • Carry out a final demo to the client
  • Prepare instructions for the users of the end product
  • Introduce the product to the end users
  • Transfer the functionality to production
  • Test the application in the production environment
  • Fix bugs in the production environment
  • Obtain confirmation from all stakeholders that all questions and issues have been addressed and resolved
  • Obtain confirmation from the product owner that they are fully satisfied with the product
  • Launch the product
  • Carry out final end user training
  • Obtain permission from the client to start the procedure of closing the project
  • Update the documentation
  • Prepare invoices for the client
  • Receive and confirm payment
  • Prepare summarizing reporting
  • Obtain feedback from the client confirming their complete satisfaction with the end result
  • Carry out retrospective
  • Analyze any lessons that this project has presented to the team
  • Archive the information on the project
  • Organize support activities
  • Transfer the team to the next project
  • Obtain client’s reference and testimonial on the experience for the company website and/or portfolio

User Training

One of the main goals of the user training mentioned in the list above is to introduce the product and its capabilities to the user and carry out beta testing. Such trainings allow both the developer and the client not only to receive feedback from real users, but also identify any potential bugs that the quality assurance team may have missed.

The initial training, which is the initial introduction of the product to its potential users, is often done on a staging environment before the product is released. Experience has proven that when real users get their hands on the software product, they provide valuable feedback and recommendations on functionality, which can then be incorporated into the project scope in order to dramatically improve the final product.

The final training of potential users occurs after release on production environment.

Maintenance and Support

Following the completion of a project, most software development companies offer support services to their clients for a period of one to three months. (This period is often specified in the guarantee clause of the contract.) During this period, engineers connect various automatic monitoring services, which track main metrics to ensure the product is functioning as it should. Support contracts can be of different types, depending on the needs and complexity of the given product. Support can vary from a few hours per week to twenty-four-seven monitoring.

Should a problem be identified, the development team should deal with and resolve the problem itself and its underlying causes as soon as possible as per the Service Level Agreement. Here, a problem is defined as a bug that had not been identified and fixed before the product launch.

Software Philosophy

When a software product is being handed over to the client, it is important not only to transfer the technical expertise, but also to ensure the client has a complete understanding of the product philosophy and the end users have embraced the product vision. At first, users might not fully appreciate the new software, as their opinions are clouded by less-than-ideal former experiences. In this case, new product introduction might be not as simple.

In our experience, the product owner or the ordering client should not wait till the end users somehow discover all the great features and get used to the new interface by themselves. Instead, the product owner should educate users on the product, explain advantages of their wonderful and unique software over similar solutions and competitors, and make users take ownership of the new application. If the new application is quite technical and the target audience is tech savvy as well, the product owner can also show how industry leaders use the new software.

Successful project management is a combination of skillful planning, attentive control, and competent team management. With the goal of a successful handover of the completed software product to the ordering client in mind, the project manager will do everything possible to ensure the product meets or exceeds quality standards and aligns with the client’s needs, requests, and vision.

Publication date: October 19, 2020

Explore More Resources:

What our customers say about us

Syberry has provided satisfactory services thus far, and they are very responsive to any issues that arise. The team also possesses strong communication skills. They delivered a functional piece of software at a reasonable price, and they've managed the project very well.

Richard Harkness

CEO, ADEPT Driver

Elk Grove, CA

How we help ADEPT Driver Company

We developed a web-based driving simulator for teens and another for adults. The products run on Chromebooks, and the team added features that enable them to measure a driver's ability to avoid a crash.

Technologies used

I don't think you could find a better company to manage and build your project. I get so many compliments on my application, and it has a lot of unique and complex development.

Todd Surber

CEO, PIXRIT

Charleston, South Carolina

How we help PIXRIT Company

A photographer approached us to build a web-based software platform that combines the fastest social media manager with state-of-the-art galleries and provides the ultimate tool for photographers to upload, store, back up, and share their photos and manage their SMM activities.

Technologies used

The user-friendly software hasn’t encountered any issues or bugs in more than three years. It’s high quality has helped grow the clientele. Straightforward and consistent in communication, Syberry met every deadline and ensured a hassle-free development process.

Vince Hughes

Owner, Steel Estimating Solutions

Knoxville, TN

How we help Steel Estimating Solutions Company

Our client was inspired to create a product that helps steel erection companies perform faster, more efficient estimations and bids. We developed original proprietary software from the initial concept.

Technologies used

The new platform received positive feedback and performs better than its predecessor. Syberry communicated the project’s progress to their partners well by breaking down their steps and utilizing a management system. Most importantly, they delivered world-class service for a cost-efficient price.

Bill Fahy

Owner, FDI Creative Services

Houston, TX

How we help FDI Creative Services Company

Following strict regulations and requirements, we used AWS to develop a custom e-commerce web app that includes shipping integration. Since the site’s launch, the team has continued to make updates.

Technologies used

The application was delivered on time and within budget. Syberry explained their process thoroughly and accommodated to scope changes effortlessly. Their stellar project management, highly responsive communication, and proactive attitude set them apart.

Ricardo Casas

CEO, Fahrenheit Marketing

Austin, TX

How we help Fahrenheit Marketing Company

We developed a large, complex .NET application with various third-party integrations. The team built the software from scratch based on existing wireframes.

Technologies used

The end solution exceeded the client’s expectations. Syberry delivered high-quality products on time and at outstanding value. They provided frequent updates and repeatedly sought feedback at each stage. Customers can expect a highly experienced team that easily translates concepts into solutions.

Rudy Milkovic

Executive Director, Velicom

Austin, TX

How we help Velicom Company

Our team built video streaming software as a web and desktop app for a third-party client. We completed end-to-end development—from scoping to feedback cycles to QA—using PHP and Wowza Streaming Engine.

Technologies used

Syberry has successfully improved the frontend performance of the platform and continues to make thoughtful suggestions for enhancements. They have proven to be communicative and reliable, mitigating the common concerns of outsourced teams. Syberry remains mindful of business goals and client needs.

Cory Kowal

VP of Products, THG Energy Solutions

Tulsa, OK

How we help THG Energy Solutions Company

Taking over for another vendor, we served as the ongoing software engineering partner for an energy company’s cloud-based platform. The company provided scoping, development, testing, and deployment services.

Technologies used

The added team members sufficiently fulfilled the needs of the project. The product was successfully launched and has received positive feedback. Syberry continues to be a supportive partner in development. They provide an impressive team and their expertise fosters a smooth collaboration.

Chris Cox

CTO, MyMelo

Louisville, Kentucky

How we help MyMelo Company

We provided staff augmentation resources for a development project. The team contributed engineers to follow an established roadmap to perform updates and add features.

Technologies used

Syberry delivered a solid website that has become a database of close to 40 organizations. The team worked quickly and efficiently to get the website up and running, and they continue to invest their time into the project. Additionally, they have been a communicative partner.

David Snyder

Product Director, Covid Resource Network

West Orange, New Jersey

How we help Covid Resource Network Company

The company developed a website that serves as a database where organizations can find and donate to other organizations. Currently, the team is working on enhancing the website and fixing bugs.

Technologies used

When the system is up and running, it will save time for the internal team. Syberry was a patient partner, and they performed well throughout the collaboration.

Joyce Cubio

VP of Operations, Ernie's Mobile Home Transport

Yuba, California

How we help Ernie's Mobile Home Transport Company

The team built an information hub for a mobile home transport and permit service. After discussing the existing system and processes, we delivered a new structure for forms and data.

Technologies used

All deliverables have exceeded expectations and function properly once launched. The Syberry team is skilled in juggling multiple projects, and provide strong expertise in software development. Their dedication to the project has fostered continual success in the engagement.

John Fox

Executive VP, Fox Business Automation Solutions

Lakeland, Florida

How we help Fox Business Automation Solutions Company

Brought on as a third party, we supplied ongoing development services. The team work on multiple projects and deliver according to predetermined design specifications.

Technologies used

Contact us to learn more about how Syberry can help your business achieve its every goal!

0 / 2500

Sign a mutual NDA before a conversation.

When to sign an NDA?

A non-disclosure agreement (NDA) is a legal contract between parties, such as the software developer (or a software development firm) and yourself, outlining information to be shared and requiring that information be kept confidential.
Send
Submit loading...

Was this page helpful?